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OUR REFUNDS POLICY
When you have made a purchase from us, you may cancel your order or part order before delivery commences. You must also contact us by email only, within 14 days of receiving your delivery. The following conditions apply to this statement.
- The goods must be full packs.
- Perishable items can not be returned.
- Customised items cannot be returned.
- The goods must be in saleable condition.
- The refund you will be entitled to will be returned less original delivery charge and returns charge. This will be subject upto a 30% restocking charge, less any damage. (Business to Business)
- The refund you will be entitled to will be returned less returns charges. (Business to Consumer)
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Refunds will be actioned within 30 days of the goods being received back at our depot.
We do not have a customer area at the registered address so do not just turn up. Returns must be made by a registered courier with tracking.